MyTeamSafe are extremely proud to announce that we have integrated with the amazing what3words location system and now provide what3words details throughout our lone worker safety system.

What is what3words?

How To Add what3words

what3words can now be added into your escalation messages using the special placeholder {gpsWhat3Words}. For example here's a  simple message:

{name} is late checking in, their last location was https://what3words.com/{gpsWhat3Words}

This will be output in to the escalation message like this:

Jamie Wilson is late checking in, their last location was https://what3words.com/filled.count.soap

Seeing & Hearing what3words

When the lone worker is late checking in the escalations are processed as normal.  When what3words are present the supervisor (or any other contact) can now see the what3words location in their SMS text message, email or push notification alerts.

A new feature is to hear the what3words via a voice call.  This is particularly useful for important escalations that you don't want the supervisor to miss.  It's harder to ignore an incoming call in contrast to an SMS  text message or email.

Please watch the video for a demonstration.

Auditing

MyTeamSafe will automatically log everything that happens during an active lone working session, capturing details such as

• When the lone working session started
• Check-ins
• Panics
• Notes (normal, warnings, urgent)
• GPS locations
• Escalations and associated messages
• When the lone working session stopped

The audit of the escalation messages now includes any what3word locations and details about voice calls.

Typically escalations go to the lone workers supervisor, however you can always enter manually additional contact information to include other colleagues, family or even a Central 24/7 control room.

Many emergency services now accept 3 word addresses from 999 callers who would otherwise struggle to say exactly where they need help. what3words has helped find many people in need of emergency assistance quickly and easily.

Here are some stories that have been shared on social media and in the press.

https://what3words.com/what3words-for-emergencies-real-life-stories/

Act quickly

By combining what3words and voice calls you can increase the likely hood of action being taken quickly.  It is worth following up the voice call with an email, push notification or SMS message a minute or two later, just in case the person receiving the call didn't hear the three words fully, or has forgotten them.

You can ensure action is taken quickly and accurately. The voice call only needs to be brief as you should always follow up with a more detailed email just so nothing is misunderstood.

Combining the new what3word and voice call features is perfect for your panic strategy to ensure the reaction is immediate and precise. An example for PANIC Voice Call escalation text could be;

This is an automated My Team Safe call. PANIC ALERT from , {name} , {groupName}.
Their last, what three words location was , {gpsWhat3Words}.
Message Repeating. PANIC ALERT from {name} , {groupName}.
Their last, location was , {gpsWhat3Words} . Please check your email for additional details.